Let’s paint the scene.
Your production line is down. Workstations are frozen. Orders are piling up. Your team is pacing. You’re sweating. And your IT guy?

Nowhere to be found.

The phone rings.
No answer.
You submit a ticket.
No response.
You even email “URGENT” in all caps.
Still nothing.

At this point, Brenda from HR is googling “how to fix a server,” and your floor manager is trying to reboot the system with the same hope and desperation people use to restart their Wi-Fi.

So where is your IT guy during all this?

We investigated.

THEORY #1: “He’s on another call.”

Ah yes, the classic. But why is it always during your worst outage of the year? We checked.

Turns out, he’s not on another call.
He’s probably on a break. A mystery break that lasts just slightly longer than your downtime window.

THEORY #2: “Lunch. Again.”

IT emergencies love happening during lunch. It’s a cosmic rule. And your IT guy? He’s probably enjoying a very slow pho noodle experience while your team is trying to salvage a full day of production.

Spoiler alert: that “quick bite” turns into a 90-minute noodle meditation.

THEORY #3: “He’s ‘monitoring the situation’ from home.”

A personal favorite. Monitoring what exactly? The situation? Or the season finale of that show he binge-watches instead of updating your firewall?

If “monitoring” involves silence, zero updates, and no actual resolution. congratulations, you’ve just subscribed to the world’s most useless support package.

THEORY #4: “He’s checking the fine print because that’s not included.”

Oh, you thought support was included? Silly you.

Surprise!
You needed emergency after-hours coverage, a “Level 3 escalation,” and a separate invoice for anything involving actual help.

At this point, your downtime has cost you thousands  but at least his billing system is working just fine.

THEORY #5: “He’s still ‘looking into it.’”

He’ll get back to you.

Eventually.

Just as soon as he finishes Googling something he should already know, resetting a router from 2008, or blaming your entire outage on “a third-party application” you’ve never even heard of.

Here’s the Truth:

Most IT providers are built for office environments not the fast, high-pressure world of manufacturing.
When every minute of downtime equals lost revenue, missed shipments, and frustrated staff, slow and reactive support just doesn’t cut it.

Meet Intelecis. We Don’t Ghost. We Get It Done.

At Intelecis, we specialize in white-glove, world-class customer experience certified,manufacturing-grade IT support that shows up when it matters.
No disappearing acts. No mystery breaks. No “we’ll look into it.” Just real solutions, fast.

✔️ Lightning-fast response times
✔️ On-site service when you need it
✔️ Cybersecurity built in not tacked on
✔️ Proactive maintenance, so problems never escalate
✔️ Flat-rate pricing. No surprise noodles.

Let’s Stop the Search Party.

Tired of wondering where your IT support goes during a crisis?
Let’s replace mystery with momentum.

Book a free risk assessment today.
We’ll show you what responsive, reliable, and right-sized support actually looks like.