As a business owner, you understand that technology is the backbone of modern operations. Whether it’s ensuring your network runs smoothly, protecting sensitive data, or troubleshooting hardware issues, having reliable IT support is essential. When considering IT support, two primary options arise: hiring a Managed Services Provider (MSP) or an in-house IT. Each has its merits and challenges, but for businesses with more than 10 employees, an MSP often proves to be the superior choice. Here’s a detailed comparison to help you make an informed decision.

The IT Specialist: A Closer Look


1. Personalized Attention: An in-house IT Guy can provide tailored support, understanding the specific needs and nuances of your business.
2. Immediate Availability: Having an IT person on-site means faster response times for urgent issues, reducing downtime.
3. Direct Communication: Direct access to your IT support can streamline communication and lead to quicker problem resolution.


1. Limited Expertise: One person may not have the broad skill set needed to handle all IT challenges, from cybersecurity to network management and software updates.
2. High Cost: Salaries, benefits, and ongoing training for an in-house IT employee can be expensive. If the IT person is unavailable due to illness or vacation, it can leave your business vulnerable.
3. Scalability Issues: As your business grows, the IT demands will increase, potentially overwhelming a single person.

The Managed Services Provider (MSP): Weighing the Options


1. Comprehensive Expertise: MSPs employ teams of experts with diverse specializations, offering a broader range of skills and knowledge.
2. Cost-Effective: For a predictable monthly fee, MSPs provide 24/7 support, eliminating the need for multiple salaries, benefits, and ongoing training expenses.
3. Proactive Maintenance: MSPs use advanced monitoring tools to identify and resolve issues before they escalate, ensuring minimal disruption to your business.
4. Scalability: As your business grows, MSPs can easily scale their services to meet your increasing IT demands without significant additional costs.
5. Enhanced Security: MSPs stay updated on the latest cybersecurity threats and implement robust security measures to protect your business.


1. Less Personalized Attention: While MSPs offer comprehensive support, they might not be as familiar with the day-to-day specifics of your business as an in-house IT person.
2. Potential Communication Gaps: Relying on remote support can sometimes lead to communication delays, especially if your business needs immediate, on-site assistance.

Why an MSP is Ideal for Businesses with More Than 10 Employees

For businesses with more than 10 employees, the benefits of hiring an MSP far outweigh the drawbacks. Here’s why:

1. Diverse Expertise: As your business grows, so do your IT needs. MSPs provide access to a team of experts who can handle everything from network security to software updates, ensuring your technology infrastructure is robust and reliable.
2. Cost Efficiency: Instead of shouldering the financial burden of multiple IT salaries, benefits, and training programs, you pay a fixed monthly fee for comprehensive support. This predictability helps in budgeting and financial planning.
3. Proactive Approach: MSPs use advanced monitoring tools to detect and resolve issues before they impact your business, reducing downtime and increasing productivity. This proactive approach is crucial for growing businesses that cannot afford interruptions.
4. Scalability: An MSP can easily scale its services as your business expands, providing the necessary support without the need to hire additional in-house staff. This flexibility ensures your IT infrastructure can grow seamlessly with your business.
5. Enhanced Security: With cyber threats becoming increasingly sophisticated, businesses need top-tier security measures. MSPs specialize in cybersecurity, offering advanced protections that are often beyond the capabilities of a single IT professional.

Choosing between an MSP and an in-house IT specialist depends on your business size, needs, and growth trajectory. While an IT Guy can provide personalized and immediate support, the broad expertise, cost efficiency, proactive maintenance, scalability, and enhanced security offered by an MSP make it the superior choice for businesses with more than 10 employees. Investing in an MSP ensures your technology infrastructure is in expert hands, allowing you to focus on what you do best – growing your business.

For world-class personalized services, consider Intelecis, a customer-awarded MSP renowned for its exceptional support and expertise.