When shopping around for Managed IT Services, you’ll hear a lot of grand promises:

“Everything’s included.”
“Flat-rate pricing.”
“Unlimited support.”
“We always answer the phone.”

Sounds great—until it isn’t.

If you’ve ever signed on with an MSP based on these claims, you may have learned the hard way that “everything included” comes with a lot of fine print. The truth is, not all providers are built the same. And in this industry, what isn’t said often ends up costing your business the most.

Start with the Right Question: “What’s Actually Included?”

Before you sign anything, ask upfront:
What’s included—and what will I start paying extra for?

Some MSPs will confidently say, “Everything!” But when you need help setting up a new employee, troubleshooting a server issue, or implementing cybersecurity upgrades, suddenly that “flat rate” turns into unexpected hourly fees or vague project charges.

The hidden cost trap:

  • Onboarding new devices? Extra.
  • Emergency support after hours? That’ll cost you.
  • Cybersecurity software updates? Not in the package.
  • Vendor management or compliance help? Premium service.

At Intelecis, we believe in transparency. Our clients know exactly what they’re paying for—no vague fine print, no surprise invoices. We tailor our managed IT services around your actual needs, not cookie-cutter plans designed to upcharge later.

“We Answer Right Away!” — But Who’s Actually on the Other End?

Another favorite promise from MSPs: “We pick up the phone right away!”

But what happens when all their techs are already tied up fixing issues for other clients? Will you be put on hold? Sent to voicemail? Pushed off for hours while your operations are stalled?

Here’s the truth: Speed doesn’t matter if the person on the line can’t help you.

At Intelecis, we don’t just answer fast—we resolve fast. Our team is staffed with experienced engineers who are trained to handle issues on the spot, not pass you off or stall with vague responses like “we’re looking into it.”

Other Myths to Watch Out For:

  • “Our tools catch everything.”
    Tools are only as good as the people behind them. Automation helps, but nothing replaces human expertise in identifying and neutralizing threats.
  • “We’re cheaper.”
    Cheaper isn’t better if your systems go down and productivity grinds to a halt. Downtime costs you money, clients, and reputation.
  • “We do cybersecurity too.”
    Many MSPs say they do cybersecurity—but lack the certifications, tools, and strategies to truly protect your business. Don’t settle for buzzwords.

Why Intelecis Is Different

Transparent pricing with no hidden fees
Certified cybersecurity experts and 24/7 monitoring
World-class support with fast, expert resolution
Customized IT solutions that grow with your business
Trusted by firms in manufacturing, healthcare, law, and more

We’re not the cheapest—and that’s intentional. We deliver value, peace of mind, and a level of service that actually protects your business.

Stop Settling for “Good Enough” IT.
Let’s have a real conversation about your technology needs—no pressure, just honest answers.

Book a free consultation today and see the Intelecis difference.