In today’s fast-paced world, our healthcare systems are like quiet heroes working tirelessly behind the scenes, ensuring our well-being. But even heroes face challenges, and the healthcare industry is no exception. In this blog, we will delve into the top 5 IT issues of the healthcare industry according to CIOs. These issues may not be life-threatening, but they have a significant impact on the quality of care patients receive and the smooth operation of healthcare facilities. 



The healthcare industry relies heavily on technology for patient care, record-keeping, and administrative tasks. However, there is a shortage of skilled IT professionals with the specific knowledge and expertise required to manage healthcare IT systems effectively. Effective IT staffing is essential to ensure that healthcare organizations can provide quality care, protect patient data, and adapt to evolving industry trends.


According to Kathy Azeez-Narain, chief digital officer at Hoag in Newport Beach, California, “Talent is an area we see a ton of pressure.” “There is fierce competition for the best personnel to fill IT and digital professions. When trying to hire the “A” team, it is quite competitive because of the generous offers for income, benefits, and perks.



Healthcare organizations are prime targets for cyberattacks due to the sensitive nature of patient data. CIOs must ensure they have a skilled team to manage cybersecurity defenses, respond to incidents, and prevent data breaches.


Michael Restuccia, senior vice president and CIO of Philadelphia-based Penn Medicine, described the risks as “an ever-present challenge” that included both known and unidentified threats as well as the effects of an assault.


Making IT Stress-free

In healthcare, seconds matter, and any IT-related downtime or technical glitch can directly impact patient care and safety. CIOs recognize that a smooth IT infrastructure is essential to ensure that medical professionals can access patient records, administer treatments, and use critical equipment without interruption. IT issues can lead to disruptions in hospital workflows and administrative processes. CIOs aim to streamline operations, reduce manual tasks, and enhance overall efficiency to free up healthcare professionals’ time so they can focus on patient care rather than dealing with technology-related challenges.


Joel Klein, MD, senior vice president and CIO of Baltimore-based University of Maryland Medical System, stated that “nurses, doctors, therapists, lab techs, pharmacists — basically, everyone who works in the field — are all exhausted and on the receiving end of a lot of animosity.” “We need to find ways to make using the computer less taxing for them; any reduction in friction is a good thing.”



CIOs see innovation as a way to enhance operational efficiency, reduce administrative overhead, and deliver care more cost-effectively. Telemedicine, for example, has emerged as a cost-efficient solution for remote patient consultations.


“The pandemic proved how valuable and effective virtual care can be as part of our patient care offerings,” said Michael Pfeffer, MD, Stanford Health Care and School of Medicine’s chief information officer and associate dean for technology and digital solutions in Palo Alto, California. When the pandemic first started, we were able to ramp up virtual visits extremely fast and maintain strong growth thanks to our past investments in virtual care. In the future, we anticipate that remote monitoring and virtual healthcare will significantly improve patient experiences, result in better outcomes, and broaden access to healthcare.


Embracing Technology

Technology in healthcare is rapidly evolving, with innovations like AI, IoT, and blockchain offering new opportunities and challenges. CIOs must stay informed about emerging technologies and assess their potential for improving patient care and operational efficiency.


“IT is transitioning from a technology enabler to a strategic partner, and as our role in the C-suite changes, we must be cognizant of the impact that we can have on creating a healthy population,” said James Wellman, chief digital and information officer of Findlay, Ohio-based Blanchard Valley Health System. If we don’t embrace the digital transformation and build our teams to take advantage of these new opportunities, we risk falling behind.


In conclusion, the top 5 IT issues in the healthcare industry are no small matter. They impact patient care, data security, and overall efficiency. But fear not, because at Intelecis, we’re here to help you tackle these challenges head-on with our world-class IT services.


Our team understands the unique needs of healthcare facilities, and we’re dedicated to providing solutions that make a real difference. Whether it’s ensuring the security of your patient data, optimizing your IT infrastructure for better performance, or helping you stay compliant with ever-changing regulations, we’ve got you covered.


Ready to transform your healthcare IT? Contact us today!