54 Reasons To Choose Exchange Over Gmail For Businesses

1) Email Rights Management: Microsoft Yes. Google NO!
Gmail does not support secure and controlled distribution of e-mail (such as limiting forwarding, preventing saving, and requiring expiration).

2) File-Level Manipulation of Messages (attach mail threads to new mail for reference) Microsoft Yes. Google NO!
Gmail items are not files, so there is no item-level control for cut-and-paste or archiving. Outlook messages (.msg files) can be attached to other e-mails, put in folders, copied to desktop, cut and pasted, etc.

3) Unified and Multiple Views: Microsoft Yes. Google NO!
Gmail has only a conversation view for mail. Outlook has multiple views including AutoPreview. Outlook also provides one unified view of all user data (e-mail, calendar, etc.).

4) Right Click and Multiple Select: Microsoft Yes. Google NO!
In Gmail, simple actions, like “mark as unread,” require extra clicks and user actions because of the use of check boxes and buttons, decreasing user productivity. Much more difficult with a large number of items.

5) MailTips: Microsoft Yes. Google NO!
Outlook 2010 offers automated guidance to avoid e-mail mistakes and be more effective, such as notifying the user when the recipient is out of office (before the message is sent), or warning the user that he or she is sending to a large distribution list.

6) Clean-Up: Microsoft Yes. Gmail NO!
Outlook 2010 offers advanced and automated capabilities to cleanup the user’s e-mail account, such as AutoArchive, and Mail Cleanup.

7) Social Connector: Microsoft Yes. Google NO!
Outlook 2010 shows communication history, status updates, and social networking service updates from LinkedIn and Microsoft Windows Live™, in people-centric views.

8) QuickSteps: Microsoft Yes. Google NO!
Save time by automating common information worker e-mail needs; reply to all meeting attendees, reply to manager, reply and delete, and more.

9) Unified Communication (voice mail, SMS/text, instant messaging, RSS feeds, etc.): Microsoft Yes. Google NO!
Google offers no inbox management of communication other than e-mail.

10) Instant Messaging/Presence Integration: Microsoft Yes. Gmail partial!
Gmail does not provide integrated presence capabilities within mail messages. Users must use the application sidebar or open the secondary application to search for a user.

11) Attachments and Rich Formatting: Exchange Yes. Gmail NO!
Rich formatting in e-mail results in layout problems. Attachments and rich formatting cannot be added to Gmail calendar items or contacts.

12) Permissions and Delegation: Exchange Yes. Gmail NO!
In Gmail the user cannot share mail or contact folders, or calendars, and cannot delegate permissions and access to others, such as administrative assistants.

13) E-mail Rules (includes Out of Office settings): Exchange Yes. Gmail NO!
Client-side rules only. For example, no Out of Office/Vacation responder support.

14) Encrypted Mail (message vs transport): Exchange Yes. Gmail NO!
Not supported as a feature in Outlook if using Gmail back end; prevents mail from being sent with an ambiguous “unexpected error.”

15) Mail Tracking and Receipts: Exchange Yes. Gmail NO!
Delivery receipts do not work with Gmail back end.

16) Shared User Calendars: Exchange Yes. Gmail NO!
Outlook users cannot share their calendars if using a Google Apps back end, and cannot delegate permissions for others to manage their calendars, such as administrative assistants.

17) Meeting Attendees and Responses: Exchange Yes. Gmail NO!
Attendees can be required only, not optional. Responses can be accept or decline only, not tentative. The user cannot delete attendees from exceptions to recurring events.

18) Distribution Lists and Groups: Exchange Yes. Gmail NO!
No GAL support for groups or distribution lists with Gmail.

19) Tasks and Reminders: Exchange Yes. Gmail partial!
To-do flags and reminders work and can be set locally in Outlook. However, voting buttons and tasks cannot be sent to other Gmail users.

20) Folder Organization: Exchange Yes. Gmail limited!
Folders work for e-mail in Outlook, but multiple contact folders sync to the cloud as one set of contacts.

21) Calendar Free/Busy Information: Exchange Yes. Gmail limited!
Busy/Free requires deployment of GAL Generator and provides no support for Out of Office status. GAL Generator must be run everytime users are added/deleted or emails addresses edited.

22) Synchronized Group Calendars: Exchange Yes. Google partial!
Google Apps does not provide as complete a collaboration solution, like Exchange, for group calendaring that can be synchronized to Outlook for tracking project meetings, timelines, etc.

23) Company Directory: Exchange Yes. Gmail partial!
Global Address List (GAL) is missing phone number, company name, business unit, work office location, manager, and other key business fields to help identify unique users. In addition IT must deploy the GALSYNC tool for the Gmail to have this limited functionality.

24) Configurable Storage and Quotas: Exchange Yes. Google NO!
Google Apps sets quotas; quotas cannot be set. Only Exchange allows custom settings for smaller mailboxes for deskless, non-information-worker employees.

25) Software Add-ons and Client Installs: Exchange Yes. Google NO!
Google requires add-ons and plug-ins not supported by Google Apps. This is especially true for offline access requiring additional software add-ons, which need to be installed on each client machine that requires support for Outlook.

26) IT Architecture Flexibility: Exchange Yes. GmailNO!
Exchange can be configured for on-premises, off-premises, or hybrid configurations to coexist with the cloud. Gmail supports only hosted model for all users.

27) Hosted BlackBerry Support (BES): Exchange Yes. Google NO!
Exchange provides hosting for BlackBerry Enterprise Server (BES) to support BlackBerry users. Google, requires customers to run their own BES on-premises to support their BlackBerry community.

28) Data Center Locations: Exchange Yes. Gmail NO!
Exchange provides services based out of known locations, with options for dedicated servers. Gmail stores data in multiple locations and will not track where the data resides.

29) Directory Integration: Exchange Yes. Gmail partial!
Active Directory support with Gmail is a separate download/utility. Limited GAL support in Gmail, with groups and distribution lists not supported.

30) Service Levels and Uptime: Microsoft Yes. Google partial!
Exchange has a 99.9 percent financially backed uptime guarantee. Google does not cover outages of less than 10 minutes, even if consecutive, and offers only service extension as compensation.

31) Group Policy: Exchange Yes. Gmail No!
Not supported with Gmail.

32) User Data Migration (automated tools): Exchange Yes. Gmail No!
Much of the user’s existing data (including archived mail, contacts, tasks, recurring calendar items, etc.) will not migrate over to Gmail or will require unsupported manual tools or costly third-party applications to complete the migration. In order to migrate users locally archived messages to Gmail, tools must be run on each users machine.

33) Mail and Calendaring Coexistence During Transition: Exchange Yes. Gmail No!
Exchange provides gateways that correctly translate complex message types and calendar invitations so they are delivered intact to the migrated users now running Outlook/Exchange. Gmail, however, does not provide these gateways, so links, rich text formatting, and attachments are stripped from mail and calendar items.

34) Directory Coexistence During Transition: Exchange Yes. Google No!
Exchange provides full directory synchronization during the transition , so mail and calendar requests can be used without interruption. Google does not provide this service, thereby forcing users to manually type the e-mail addresses of colleagues in order to send messages and calendar items.

35) Mail-Enabled Workflow Application Support: Exchange Yes. Google No!
Google does not support the translation of workflow messages, including doc links, for Lotus Notes applications. These applications will need to be rewritten to utilize different notification methods, which can be extremely costly for IT support groups. Exchange provides a utility that does perform the message translation, so workflow items can be acted on by users who have migrated to the Exchange environment without issues.

36) User Data Migration (automated tools): Exchange Yes. Gmail No!
Gmail does not migrate distribution lists or recurring calendar items.

37) Mail and Calendaring Coexistence During Transition: Exchange Yes. Google No!
Exchange offers full compatibility for e-mail and calendar requests during the transition. Gmail will not transfer items, such as rich text formatting and attachments for calendar invitations (meeting agendas, etc.).

38) Directory Coexistence During Exchange On-Premise Transition: Exchange Yes. Google No!
Google restricts synchronization to basic fields (first name, last name, e-mail address), Exchange  synchronizes additional fields to provide valuable business identity information (phone number, office location, manager, business unit, etc.).

39) End-User Support and Impact: Exchange Yes. Google No!
Prior to the migration, extensive end-user communication is needed to explain the data transfer and conversion implications, as well as the features differences. The Intelecis team has standardized communication and change-management plans built into its Exchange migration project model.

40) Mobile Directories: Exchange Yes. Gmail No!
Exchange has mobile GAL support for all mobile devices. There is no mobile directory support for Gmail, except on BlackBerry, with the Google Apps Connector for BlackBerry Server installed.

41) Synchronization: Exchange Yes. Gmail No!
Gmail supports only one-way calendar sync for mobile devices. Exchange supports full over-the-air sync of contacts, calendars, and e-mail.

42) BlackBerry Support: Exchange Yes. Google partial!
Google requires customers to support an on-site BES for every 500 users, whereas the Exchange offering can support up to 2,000 users per server and can be hosted off-premises. Google supports server-to-device calendar sync only.

43) iPhone Support: Exchange Yes. Gmail partial!
Gmail on iPhone is made for home and personal use not for business use. Limitations include sync issues with recurring events. In addition, actions in Gmail may have different results, e.g., archiving messages moved to the trash and attendee status for messages not clearly defined (yes/no/maybe not available; only check mark as a hint will appear). No way to reply to calendar event with a message via the iPhone.

44) Software Add-ons and Client Installs: Exchange Yes. Google NO!
Offline access with Gmail requires the download and installation of unsupported software add-ons. Exchange requires no such installation, as all offline features are supported by the Outlook client.

45) Corporate Directory Access: Exchange Yes. Google NO!
Exchange has offline GAL support. There is no offline directory support for Gmail.

46) Edit/Create Personal Contacts: Exchange Yes. Google NO!
Users cannot create or edit existing personal contacts when offline.

47) Overall Disconnected Experience: Exchange Yes. Google NO!
While offline, Google users cannot spell check, edit, or create contacts, nor edit or create meetings in the calendar, etc. No Google features are available offline.

48) Offline Attachments: Exchange Yes. Google partial!
If a Google Apps user receives a Microsoft Office document while offline, the user must convert it to HTML, with most formatting lost, in order to view it.

49) Information Rights Management: Exchange Yes. Google NO!
Information Rights Management (IRM) allows individuals and administrators to specify access permissions to documents, workbooks, and presentations. This helps prevent sensitive information from being printed, forwarded, or copied by unauthorized people. Google does not support IRM.

50) SSL: Exchange Yes. Google partial!
Microsoft provides SSL, a “by default approach” to help ensure security. Forcing HTTPS can make Gmail slower, and if you enable SSL, you will not be able to see your mail in the Gmail gadget on the Google Apps Start Page, since it is not served over SSL.

51) Encrypted Mail Support: Exchange Yes. Google partial!
Encrypted mail is limited with Gmail. Exchange seamlessly works with many leading encryption software companies.

52) Offline Security: Exchange Yes. Google partial!
Cross-site scripting has been shown to be able to compromise the security of Google. Local data are stored in an unencrypted state and based on the physical and access security of the users machine.

53) Mail-Only Offering: Exchange Yes. Google NO!
Google’s standard service is an unmanaged solution and ad-funded. Microsoft’s Exchange through Intelecis is a managed service offering technical assistance and support for corporate domains.

54) Hybrid Services (interoperated on-premises and off-premises offerings): Exchange Yes. Google NO!
Exchange offers the ability to have on-site users supported by a physical infrastructure, cloud users supported by Intelecis, or any combination of the two. The two environments can be integrated to allow for shared directories, IM/presence, etc. Google only has an online option.